There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses.
One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM.
Michael Israel and the Zuper team take the show on the road to Boston for the Hubspot Inbound 2022 Conference in this episode. He gives us a sneak peek into the events and discussions at this conference and shares the highlights of Zuper’s partnership with HubSpot.
Michael discusses:
Zuper’s integration with HubSpot
The conference that led him to join the Zuper team
The speakers and events at the Inbound 2022 conference
His experience visiting Boston now as a former resident of the city
Did you know that we’re currently in the midst of our Fourth Industrial Revolution?
The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution.
In this episode, We make a virtual stop in the UAE to speak with Wajid Zakir, Co-Founder and Director of Quiz Infomatics. He discusses how the UAE is gearing up to lead the Fourth Industrial Revolution, some challenges businesses face when transitioning from traditional to digital, and strategies to overcome them.
Wajid discusses:
The three initiatives driving the Fourth Industrial Revolution in the UAE
Five strategies for successful digital transformation
COVID’s impact on technology adoption in the UAE
How companies could grow in a competitive market with digital initiatives
The need for education in field management tools and their implementation in every industry
Wajid Zakir works with clients to help them transform their way of doing business. He uses technology to enhance customer experience, improve business processes, optimize costs, and maximize the use of tech opportunities.
The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences.
In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them start a landscaping business. They explain the usefulness of different technologies in solving the operational inefficiencies and business challenges that were getting in the way of achieving their goals.
Ben and Jacob address:
How they reinvented and modernized the way landscapers operate and manage their businesses
Their journey of how they started vs. where they are now
What to look for in a technology partner that helps with scaling your business
When it comes to growth and development strategies, Ben Souva never fails to bring his innovative approach to the table.
Ben used his extensive business development experience to develop new solutions for the back-end operations of his local landscaping business. Within one year of implementing Saas and Enterprise strategies, he saw business revenue increase by over five times its yearly average.
Today, Ben is proud to help landscapers around the country improve their operations, grow their revenues, and find success doing what they do best!
About Jacob Krum:
Jacob Krum is a true magician in the world of business. A proven, passionate entrepreneur with an innate and unique ability to quickly assess and advise on growth strategies, Krum has demonstrated his expertise throughout his career by rapidly scaling multiple businesses from zero to over $650K MRR in as little as one year.
Combining his love for real estate with his drive to grow ventures, Krum is the owner and operator of Nvest realty. This firm identifies, targets, and purchases residential properties in the Phoenix metro area to renovate into profitable vacation rentals. Since its inception, Nvest has hosted more than 600 groups at Nvest branded assets. Forward-thinking and synergy-focused, Nvest added a burgeoning landscaping business to its portfolio in 2020 and has increased its gross revenue by more than 1,300% in its first year.
Embracing new technologies, software solutions, and automation of workflows can be daunting for many businesses.
Lumio Intelligence is one of Zuper’s premier partners that helps small and medium enterprises integrate value-added ecosystems into business operations, allowing a faster return on investment and a better automation process.
In this episode, Michael Israel sits down with Melanie Maquet and Israël Fontaine. Melanie is the CEO and founder of Lumio Intelligence, and Israël is the solutions architect for Zoho and Zuper implementations. Together, they unpack the type of clients they help and how they distinguish themselves by meeting the challenges of digital transformation.
Israël and Melanie discuss:
How they started Lumio Intelligence and the services they offer
Ways Lumio Intelligence specializes in integrating Zoho, QuickBooks, Google, and Zuper digital technologies
Their partnership experience with Zuper
Their process for taking on new clients
The importance of not rushing through the implementation of new technologies
Mélanie Maquetis the founder and CEO of Lumio Intelligence. She also deploys her expertise in process analysis and solution architecture with a solid experience in the Zoho environment, particularly in the areas of sales and data-driven marketing.
In addition, she acts as a Zoho expert and trainer for all aspects related to the optimization of sales and marketing processes and automation through Zoho applications.
Ingenious and pragmatic, Israël Fontaine and his team of developers and integrators deploy their Zoho expertise in automated management for retail merchants, e-commerce, and distributors.
Moreover, his expertise also applies to the design of web platforms and applications related to Zoho. He is also a great asset in syncing web apps with Zoho apps for enhanced customer experience.
Finally, in 2020, he improved his expertise in task scheduling and production management for manufacturing SMEs.
We know how important it is to protect your property when you’re not around.
While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining their workflow to provide you and your business with the best security?
In this episode, Myles Osswald and Amanda Harris from Pro-Vigil, join David Nour to unveil their experience working alongside Zuper as their primary field service tool. Amanda and Myles shed light on some best practices they use to support technicians in the arena while highlighting ways their processes and systems align with Zuper’s vision and mission.
Amanda and Myles discuss:
Ways Zuper acts as a provider to those in the security and surveillance industry
Best practices for the use of new technology
Their relationship with Field Nation and how that has integrated with Zuper
Myles Osswald is the chief financial officer, and Amanda Harris is the accounts receivable supervisor at Pro-Vigil.
Pro-Vigil was founded in 2006 with the mission to be the leading provider of comprehensive surveillance solutions. Headquartered in San Antonio, TX, the company has deployed 30,000+ cameras and has 3,500+ customers. With a team of expert designers and engineers, Pro-Vigil specializes in designing, installing, and operating cutting-edge surveillance systems to meet their customer’s unique needs.
Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives.
So, has inflation impacted the field service management industry, too?
Sure it has.
In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how inflation has impacted the field service industry. Michael explores ways technological solutions can assist companies and details ways field professionals can prepare for increased costs.
Michael discusses:
Some of thebiggest challenges in the field service arena
How field service professionals can mitigate supply chain issues and prepare for rising fuel costs
Ways field service companies can recruit and retain top talent
Michael Blumberg is the President of Blumberg Advisory Group, Inc., a research and consulting firm in the field service industry. Michael’s firm provides clients with strategic guidance and tactical assistance for improving the overall profitability and quality of field service operations through procedural and systemic improvements and optimized service marketing strategies. Michael is a prolific author and frequent speaker at industry events and conferences.
How much do you know about technology in the field service management industry?
How much do you care about human connection and maintaining relationships as a field service management professional?
In this episode, Michael Israel interviews David Nour, the CEO of The Nour Group. David highlights his career in field service management while unveiling everything you need to know about technology and the importance of nurturing relationships as a field service management expert.
David discusses:
The importance of strategic relationships
Relationship economics and its benefits to business leaders
The pros and cons of technology in the field service management arena
Ways to get people and businesses to buy into change
A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast.
Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.
When you hear the acronym SEO — What is the first thing you think about?
If you didn’t come up with search engine optimization, you’re not alone. In fact, a lot of field service management companies don’t really know what’s SEO and how it could benefit their business.
This week, Rob Freedman, the head of growth at Zuper, sheds light on all things SEO. Rob provides best practices for field service management companies to implement SEO for their firm’s growth.
Rob discusses:
The definition of search engine optimization (SEO)
Why content is still king
The value of utilizing key phrases
The importance of quality over quantity when it comes to content
How using videos instead of blogs is beneficial for SEO
Rob Freedman serves as the head of growth at Zuper. Rob is a marketing and revenue operations executive with nearly 20 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy.
He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).
Sales, repair and maintenance, customer support, and regular inspections are just a few branches of the field service management industry.
But is this a viable career path?
In this episode, David Nour, the CEO of The Nour Group, Inc, interviews Michael Israel. Together, they explore Michael’s journey in the field service management arena and reasons it can be a viable career path for incoming professionals.
David and Michael discuss:
What drew Michael into the field service management path
How mentorship, leadership, and sponsorship can shape your career journey
The development of the field service management industry
Wisdom words for those who want to pivot and promote new technologies
A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast.
Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.
Every great business starts with a hurdle. And Zuper is no different.
In this inaugural episode of Zuper FM – Field Service, Your Way, Michael Israel welcomes Anand Subbaraj, CEO and founder of Zuper. Anand shares everything you need to know about him while unveiling Zuper’s story, vision, and mission as they work towards building technology solutions to help organizations provide exceptional customer experience.
Michael and Anand discuss:
The refrigerator experience that led to the founding of Zuper
Zuper’s market differentiator
The mission that guides Zuper
Ways Zuper differentiates from the other industry leaders
Wisdom words for others within the field of service-based business
Before joining Zuper as CEO in July 2020, Anand Subbaraj came from a 13-year career at Microsoft, and before that, he spent five years at Tata Consultancy Services. Throughout his time living in Seattle, Anand worked with many large enterprise customers and helped organizations to take control of their digital transformation journey. At Microsoft, he was the head of product in one of the fastest-growing Azure Data services and led the innovation in big data integration in Azure.
