Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them. Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves. Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies …
Learn how mastering Completed Service Work can give your business a strategic edge. By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive growth, and position your brand as a leader in your industry. In this enlightening episode, Michael Israel is joined by industry experts Michael Blumberg, President and …
Even though it’s from the archives, this episode packs a punch with insights that still hold true today. Join Michael Israel and David Nour on this episode as they dive into Completed Service Work, a game-changer in field service management that goes beyond mere problem-solving to elevate service professionals and businesses alike. In this enlightening …
In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives …
Did you know that field service can be recession-proof? In a recent study conducted by Blumberg Advisory Group Inc., results showed that despite concerns of a recession, a majority of respondents are optimistic about the future. What happens most times during a recession, there is a higher demand for maintaining and servicing existing products, which …
In Mexico City, Eduardo saw firsthand the struggles architects and developers faced in procuring materials on time. As a homeowner himself, he also noticed the lack of professional services in the construction industry. In this episode, Eduardo Samayoa, CEO and founder of Simplo, shared his journey from working in lighting and product consulting in San …
“You can’t have a reasonable conversation during a fire or even when there’s a lot of smoke around.” In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterprise joins us to talk about building proactive customer relationships and maintaining them. With 12 years under her belt at Hewlett Packard Enterprise …
In recent years, the field service industry has undergone significant changes, with a growing emphasis on sustainability and innovation. In this episode, Rod Cook, Director of North American Service Operations at Trane Technologies, discusses the challenges and opportunities available for talent within the trades industry, particularly in HVAC. He explores how to achieve a lucrative …
Collaborative partnerships have the power to revolutionize the way you build a unified customer experience. In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown …
As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business. In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry …