Monthly Archives: May 2022


Here’s What You Need To Know About The Field Service Management Industry with David Nour and Michael Israel (Ep. 3)

Sales, repair and maintenance, customer support, and regular inspections are just a few branches of the field service management industry. 

But is this a viable career path?

In this episode, David Nour, the CEO of The Nour Group, Inc, interviews Michael Israel. Together, they explore Michael’s journey in the field service management arena and reasons it can be a viable career path for incoming professionals.

David and Michael discuss: 

  • What drew Michael into the field service management path
  • How mentorship, leadership, and sponsorship can shape your career journey
  • The development of the field service management industry
  • Wisdom words for those who want to pivot and promote new technologies 
  • And more!


Connect with Michael Israel: 

Connect with David Nour: 

About Our Guest: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast.

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family. 


Investing in Field Service Technology with Kellan Carter (Ep. 2)

What do venture capitalists and field service professionals have in common? 

They both have wondered why they should invest in software that aids the field service industry. 

In this episode, Michael Israel welcomes Kellan Carter, founding and general partner at FUSE. Together, they explain why investing in technology in the field service industry is a huge opportunity for investors and field service professionals alike.

Michael and Kellan discuss: 

  • The opportunity in the field service market
  • Reasons FUSE decided to invest in Zuper
  • How software can help field management professionals provide the best service
  • Why excellent customer service is integral, regardless of the industry
  • And more!


Connect with Michael Israel: 

Connect with Kellan Carter: 

About Your Host:

Michael Israel is a Senior Management Executive and a lifelong expert in Field Service operations and software-related issues. He is proficient at identifying inefficiencies, developing new processes, and providing best practices, right solutions, and recommendations to meet clients’ technical and business objectives.

Michael is an analytical and goal-driven professional with broad-ranging experience in the Field Service ecosystem. Specifically in providing leadership, guidance, and key consultations regarding overall operations, sales and marketing activities, business systems analysis, and software implementation within the Field Service and customer service sector.

About Our Guest:

Kellan Carter is the founding and general partner of Fuse Venture Partners. Prior to launching Fuse Venture Partners, he joined Ignition as an associate in 2013 after several years of working in technology, investment banking, and finance. Fuse recently led the Series A funding round for Zuper and is a valued advisor on the Zuper board.