Month: January 2023

Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19)

Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19)

Zuper experienced substantial growth in 2022, tripling the number of users and new customers. 

In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product. 

Michael shares the key elements that field the surge in growth, such as the ability to perform bulk actions and send notifications to many customers simultaneously.

Michael discusses:

  • The contributing factors to the strong growth Zuper experienced in 2022
  • The new service enhancements Zuper has put into the products
  • Some of the critical updates made to the platform in 2023 
  • The recent trends in field service systems
  • And more

Resources:

Connect with Michael Israel: 

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

Customer experience is how your customers perceive their interaction with your company, and it is fundamental to every business. 

So how do you excel at customer experience?

In this episode, Dennis Sadlowski, a CEO & Outside-In Leadership expert, discusses the roadmap to attaining the best customer experience. Dennis shares how teams have an advantage over their competitors by incorporating an outside-in leadership approach.

Dennis discusses:

  • The outside-in leadership concept in detail
  • How outside-in leadership affects field service in a positive way
  • Why it is important to connect every employee in the company to the customer experience
  • And more

Resources:

Connect with Dennis Sadlowski:

Connect with Michael Israel: 

About our Guest: 

Dennis Sadlowski is an accomplished Chief Executive Officer, Board Member, Outside-In Leader and C-suite Advisor serving domestic and international businesses. He has led public and private equity companies globally, in various industrial manufacturing and services industries. Mr. Sadlowski served as the CEO of Siemens Energy and Automation, a $4 billion, 12,000-employee operating company of Siemens AG. He also served as the CEO of CECO Environmental, CEO of International Battery, and COO (North America) of LSG Sky Chefs. Mr. Sadlowski holds a BS in Chemical and Nuclear Engineering from the University of California, Berkeley and an MBA from Seattle University.

Growing Your Business in Challenging Times With Rob Freedman (Ep. 17)

Growing Your Business in Challenging Times With Rob Freedman (Ep. 17)

As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity.

In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on the charity, “The RainShine foundation”, what they do to support different communities and how the idea started.

Rob discusses:

  • How the digitization of Zuper’s processes and work orders reduce costs for businesses
  • The 3 Ways field service management software can enhance growth
  • Native integration and syncing with all of your business tools
  • How to save money on fuel costs with machine learning and AI-powered intelligent dispatching and routing
  • The story behind starting the RainShine foundation
  • And more

Resources:

Connect with Michael Israel: 

Connect with Rob Freedman:

About our Guest: 

Rob Freedman is a marketing executive and consultant with over 15 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy! He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).