Monthly Archives: July 2022


Incorporating Field Service Tools Into Smart Video Surveillance with Amanda Harris & Myles Osswald (Ep. 7)

We know how important it is to protect your property when you’re not around. 

While incorporating technology into the process is a must, how are experts within the surveillance industry streamlining their workflow to provide you and your business with the best security? 

In this episode, Myles Osswald and Amanda Harris from Pro-Vigil, join David Nour to unveil their experience working alongside Zuper as their primary field service tool. Amanda and Myles shed light on some best practices they use to support technicians in the arena while highlighting ways their processes and systems align with Zuper’s vision and mission. 

Amanda and Myles discuss:

  • Ways Zuper acts as a provider to those in the security and surveillance industry 
  • Best practices for the use of new technology
  • Their relationship with Field Nation and how that has integrated with Zuper
  • How Zuper supports Pro-Vigil’s workflow
  • What’s to come for the team at Pro-Vigil
  • And more!


Connect with Michael Israel: 

Connect with Amanda Harris:

Connect with Myles Osswald:

About Our Guests: 

Myles Osswald is the chief financial officer, and Amanda Harris is the accounts receivable supervisor at Pro-Vigil.

Pro-Vigil was founded in 2006 with the mission to be the leading provider of comprehensive surveillance solutions. Headquartered in San Antonio, TX, the company has deployed 30,000+ cameras and has 3,500+ customers. With a team of expert designers and engineers, Pro-Vigil specializes in designing, installing, and operating cutting-edge surveillance systems to meet their customer’s unique needs.


Inflation’s Impact on the Field Service Industry with Michael Blumberg (Ep. 6)

Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives. 

So, has inflation impacted the field service management industry, too? 

Sure it has. 

In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how inflation has impacted the field service industry. Michael explores ways technological solutions can assist companies and details ways field professionals can prepare for increased costs.

Michael discusses: 

  • Some of the biggest challenges in the field service arena
  • How field service professionals can mitigate supply chain issues and prepare for rising fuel costs 
  • Ways field service companies can recruit and retain top talent
  • What you should know about the Great Resignation
  • And more!


Connect with Michael Israel: 

Connect with Michael Blumberg:

About Our Guest:

Michael Blumberg is the President of Blumberg Advisory Group, Inc., a research and consulting firm in the field service industry. Michael’s firm provides clients with strategic guidance and tactical assistance for improving the overall profitability and quality of field service operations through procedural and systemic improvements and optimized service marketing strategies. Michael is a prolific author and frequent speaker at industry events and conferences.