How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)

How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)

Whether you’re navigating change in your field service operations or implementing new technology, this episode offers practical guidance and actionable strategies to ensure success. Join Michael Israel as he delves into this critical topic alongside Vanessa Hunt, founder of Vanessa Hunt Consulting. Together, they share invaluable insights on user adoption and the challenges faced by …

Read More Read More

Unlocking Efficiency in Field Services by Leveraging Technology with Omer Menashe (Ep. 29)

Unlocking Efficiency in Field Services by Leveraging Technology with Omer Menashe (Ep. 29)

Have you ever wondered how technology can help you manage field service and improve expense tracking? Michael Israel sits down with Omer Menashe, founder of Clyr and a pioneer in driving efficiency within field service operations through innovative automated expense management solutions. Join us as we explore how Clyr’s integration with Zuper is revolutionizing the …

Read More Read More

The Power of Relationships in Field Service with David Nour (Ep. 21)

The Power of Relationships in Field Service with David Nour (Ep. 21)

In this older episode of the Zuper FM podcast, we’re diving deep into Relationship Economics and its transformative power in the customer service and field service industries. Join us as we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, in this enlightening episode. David sheds light on the pivotal …

Read More Read More

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

Customer experience is the cornerstone of business success—it’s how customers perceive their interactions with your company, and it’s crucial for every business. This is as true today as it was when we first released this episode.  But what does it take to truly excel at customer experience? In this insightful episode, join Dennis Sadlowski, a …

Read More Read More

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them.  Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves. Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies …

Read More Read More

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

Learn how mastering Completed Service Work can give your business a strategic edge.  By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive growth, and position your brand as a leader in your industry. In this enlightening episode, Michael Israel is joined by industry experts Michael Blumberg, President and …

Read More Read More

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

Even though it’s from the archives, this episode packs a punch with insights that still hold true today. Join Michael Israel and David Nour on this episode as they dive into Completed Service Work, a game-changer in field service management that goes beyond mere problem-solving to elevate service professionals and businesses alike. In this enlightening …

Read More Read More

How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)

How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)

In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses.  Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives …

Read More Read More

Field Service and the Potential Impact of a Recession with Michael Blumberg (Ep. 26)

Field Service and the Potential Impact of a Recession with Michael Blumberg (Ep. 26)

Did you know that field service can be recession-proof? In a recent study conducted by Blumberg Advisory Group Inc., results showed that despite concerns of a recession, a majority of respondents are optimistic about the future. What happens most times during a recession, there is a higher demand for maintaining and servicing existing products, which …

Read More Read More