Tag: Field Services

FEATURE
Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

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Customer experience is the cornerstone of business success—it’s how customers perceive their interactions with your company, and it’s crucial for every business. This is as true today as it was when we first released this episode. 

But what does it take to truly excel at customer experience?

In this insightful episode, join Dennis Sadlowski, a CEO & Outside-In Leadership expert, as he unveils the roadmap to achieving the best customer experience.

Dennis discusses:

  • The outside-in leadership concept in detail
  • How outside-in leadership affects field service in a positive way
  • Why it is important to connect every employee in the company to the customer experience
  • And more

Resources:

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About our Guest: 

Dennis Sadlowski is an accomplished Chief Executive Officer, Board Member, Outside-In Leader and C-suite Advisor serving domestic and international businesses. He has led public and private equity companies globally, in various industrial manufacturing and services industries. Mr. Sadlowski served as the CEO of Siemens Energy and Automation, a $4 billion, 12,000-employee operating company of Siemens AG. He also served as the CEO of CECO Environmental, CEO of International Battery, and COO (North America) of LSG Sky Chefs. Mr. Sadlowski holds a BS in Chemical and Nuclear Engineering from the University of California, Berkeley and an MBA from Seattle University.

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How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)

How Will AI Revolutionize Field Service? with Jeff Oskin (Ep. 27)

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In this episode, we welcome Jeff Oskin, the founder of Newlogiq, to delve into the practical applications of AI for businesses. 

Jeff shares insights on how AI can yield a substantial return on investment, stressing the significance of a robust foundation in field service platforms and ticketing systems for effective AI integration. He also dives into the core principles of AI in field service, encompassing applications, wearables, and machine learning. He addresses AI’s potential impact on recruiting and privacy concerns while emphasizing the importance of educating individuals about AI for informed decision-making. Jeff underscores the financial benefits of AI, including enhanced productivity, increased customer satisfaction, and revenue potential. 

Jeff and Michael discuss:

  • Use of wearables to tap into the knowledge of experienced workers and make the job easier for less experienced workers
  • Use of machine learning to optimize scheduling and dispatching
  • Importance of data for accurate AI recommendations and the need for a solid foundation of data through technical service management infrastructure
  • The potential impact of AI on recruiting and finding ideal workers, with concerns about privacy and access to personal information
  • Importance of educating individuals about AI to make informed decisions about its use in businesses
  • And more

Resources:

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About our Guest:

With more than 30 years as an executive, business owner and executive coach, Jeff Oskin’s passion is bringing out the best in others. He is the former Founder and CEO of Jolt Consulting Group, a Salesforce consultancy Jeff started, grew organically and inorganically and ultimately sold in 2022, a past Vistage Chair and the former President of a publicly traded software company. He is a lifelong learner, lover of big ideas and passionate about helping new and mature leaders maximize their potential. 

Jeff brings a strong foundation of leadership and financial acumen to his role as a coach and mentor. Jeff currently is the Chair of Sage Advisors, an Albany, NY area CEO peer advisory group, an executive coach to dozens of executives and sits on the board of the Saratoga Senior Center, a non-profit serving the senior community of the greater Saratoga Springs, NY region. Jeff earned his BS in Mechanical Engineering from Rensselaer Polytechnic Institute and his MBA from Boston University. Jeff resides in upstate New York with his wife and enjoys golf, hockey and spending time with his family

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Field Service and the Potential Impact of a Recession with Michael Blumberg (Ep. 26)

Field Service and the Potential Impact of a Recession with Michael Blumberg (Ep. 26)

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Did you know that field service can be recession-proof? In a recent study conducted by Blumberg Advisory Group Inc., results showed that despite concerns of a recession, a majority of respondents are optimistic about the future. What happens most times during a recession, there is a higher demand for maintaining and servicing existing products, which works out in your best interest. 

In this episode, Michael Blumberg is back on the podcast to discuss the findings of a study conducted by Blumberg Advisory Groupon field service and its potential impact during a recession.

Michael discusses:

  • The importance of proactive service especially in field services
  • The impact of economic recessions on homeowners and businesses
  • How customers expect the same level of service across industries, thanks to Lyft and Uber and the bar they set for customer service
  • The top challenges reported in the survey, including pricing pressures, shrinking labor pool, and supply chain constraints
  • Career opportunities in the field services 
  • The use of technology, such as AI and augmented reality, in improving service delivery
  • And more

Resources:

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The Key to Exceptional Customer Service in the Construction Industry with Eduardo Samayoa (Ep. 25)

The Key to Exceptional Customer Service in the Construction Industry with Eduardo Samayoa (Ep. 25)

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In Mexico City, Eduardo saw firsthand the struggles architects and developers faced in procuring materials on time. As a homeowner himself, he also noticed the lack of professional services in the construction industry.

In this episode, Eduardo Samayoa, CEO and founder of Simplo, shared his journey from working in lighting and product consulting in San Francisco to starting Simplo. He explores why Simplo was created and how he grew through the power of customer-centricity, clear communication, and leveraging technology.  

Eduardo discusses:

  • How creating a client-focused business promotes business growth
  • What clients want from a construction company
  • The importance of leveraging technology to streamline business operations
  • His advice for entrepreneurs looking to start a new business
  • And more

Resources:

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Predicting Field Service Management Business Market in 2023 (Ep. 20)

Predicting Field Service Management Business Market in 2023 (Ep. 20)

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As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business.

In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry in 2023. 

Rob discusses everything from his latest article from outsourcing and the rise of contingent labor to the adoption of AI and automation.

Rob discusses:

  • The forecasted growth of the field service management market
  • The impact of outsourcing and the rise of contingent labor
  • Advantages of adopting AI and automation in field service management
  • How Zuper is navigating the future of field service management with technology solutions
  • And more

Resources:

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About Rob: 

Rob Freedman is a marketing executive and consultant with over 15 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy! He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).

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Growing Your Business in Challenging Times With Rob Freedman (Ep. 17)

Growing Your Business in Challenging Times With Rob Freedman (Ep. 17)

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As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity.

In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on the charity, “The RainShine foundation”, what they do to support different communities and how the idea started.

Rob discusses:

  • How the digitization of Zuper’s processes and work orders reduce costs for businesses
  • The 3 Ways field service management software can enhance growth
  • Native integration and syncing with all of your business tools
  • How to save money on fuel costs with machine learning and AI-powered intelligent dispatching and routing
  • The story behind starting the RainShine foundation
  • And more

Resources:

Connect with Michael Israel: 

Connect with Rob Freedman:

About our Guest: 

Rob Freedman is a marketing executive and consultant with over 15 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy! He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).

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