In Mexico City, Eduardo saw firsthand the struggles architects and developers faced in procuring materials on time. As a homeowner himself, he also noticed the lack of professional services in the construction industry.
In this episode, Eduardo Samayoa, CEO and founder of Simplo, shared his journey from working in lighting and product consulting in San Francisco to starting Simplo. He explores why Simplo was created and how he grew through the power of customer-centricity, clear communication, and leveraging technology.
Eduardo discusses:
How creating a client-focused business promotes business growth
What clients want from a construction company
The importance of leveraging technology to streamline business operations
His advice for entrepreneurs looking to start a new business
“You can’t have a reasonable conversation during a fire or even when there’s a lot of smoke around.”
In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterprise joins us to talk about building proactive customer relationships and maintaining them.
With 12 years under her belt at Hewlett Packard Enterprise and as the founder of the Critical Accounts Program, she’s got a wealth of experience in building long-lasting relationships with customers beyond just fixing their technical issues.
Gaven shares her insights into the art of nurturing successful customer relationships and offers practical tips that will undoubtedly revolutionize your approach to customer service and help your business thrive.
Gaven and Michael discuss:
The critical role of customer relationships in business success
How to align customer expectations to avoid miscommunication and dissatisfaction
Effective techniques for rebuilding strained relationships and restoring trust
Proactive strategies for maintaining and nurturing customer relationships for long-term growth
The three crucial steps to rebuilding customer relationships
In recent years, the field service industry has undergone significant changes, with a growing emphasis on sustainability and innovation.
In this episode, Rod Cook, Director of North American Service Operations at Trane Technologies, discusses the challenges and opportunities available for talent within the trades industry, particularly in HVAC.
He explores how to achieve a lucrative career in the field service industry and the importance of investing in the next generation of technicians to drive sustainable change.
Rod discusses:
How HVAC technicians play a crucial role in reducing energy consumption and achieving sustainability goals
The challenges of attracting and retaining talent in HVAC, misconceptions, and an aging workforce
The lucrative and promising career path for field service work at Trane Technologies
How Trane Technologies is investing in culture and communities to uplift and retain technicians
Rod Cook is the Director of NA Services Operations for Trane’s Commercial HVAC business. He has held numerous positions across the organization over his extensive career with Trane and leadership roles in Environmental Health and Safety (EHS), Operational Excellence, Service and Contracting Operations, and Performance Contracting…just to name a few.
In his current position as Director of NA Service Operations, he is responsible for leading Trane’s field service operations teams. He provides leadership and support to over 2,500 field technicians and their leaders and helps them provide customers with a world-class service experience. His primary areas of responsibility include field technology and tech-enabled services, mobility, coordination, fleet, and value-stream transformation.
Rod has over 24 years of experience in the HVAC industry and has spent the majority of his time strategizing, leading and implementing services operations solutions across North America.
Collaborative partnerships have the power to revolutionize the way you build a unified customer experience.
In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown from six to over sixty partners.
Sai and Rob emphasize the value of creating a synergistic partner ecosystem and identifying the right platform and solutions to achieve this goal. In addition, they share the key benefits and takeaways that a potential partner will reap from the collaboration.
Sai and Rob discuss:
How the Zuper Partner channel evolved over the past year
How Zuper is creating a synergistic partner ecosystem
The three-pronged approach to the partner model at Zuper – referral, reseller, and solutions partnership
The significance of identifying the right platform and solutions to create a synergistic partnership with the partners
As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business.
In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry in 2023.
Rob discusses everything from his latest article from outsourcing and the rise of contingent labor to the adoption of AI and automation.
Rob discusses:
The forecasted growth of the field service management market
The impact of outsourcing and the rise of contingent labor
Advantages of adopting AI and automation in field service management
How Zuper is navigating the future of field service management with technology solutions
Rob Freedman is a marketing executive and consultant with over 15 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy! He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).
Zuper experienced substantial growth in 2022, tripling the number of users and new customers.
In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product.
Michael shares the key elements that field the surge in growth, such as the ability to perform bulk actions and send notifications to many customers simultaneously.
Michael discusses:
The contributing factors to the strong growth Zuper experienced in 2022
The new service enhancements Zuper has put into the products
Some of the critical updates made to the platform in 2023
As field service businesses come to terms with the recession – investing in technology, specifically AI technology can be a cost-cutting opportunity.
In this episode, Rob Freedman, Head of Growth Marketing at Zuper, maps out the biggest growth opportunities during the recession for companies in the field service industry. Additionally, he shines a spotlight on the charity, “The RainShine foundation”, what they do to support different communities and how the idea started.
Rob discusses:
How the digitization of Zuper’s processes and work orders reduce costs for businesses
The 3 Ways field service management software can enhance growth
Native integration and syncing with all of your business tools
How to save money on fuel costs with machine learning and AI-powered intelligent dispatching and routing
The story behind starting the RainShine foundation
Rob Freedman is a marketing executive and consultant with over 15 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy! He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).
The field service industry is experiencing a massive opportunity for growth in 2023.
As the industry moves forward, service leaders and technicians will need to strive to make data-driven decisions that will move them in the right direction.
In this episode, Michael Israel is joined by Wael Mohammed, EVP of Strategy at Field Nation, to talk about how the data from the work Field Nation performs helps companies scale back or scale up when needed. Wael shares some of the insights from the valuable data of the 2022 operations and how it can help inform the field service community and customers.
Wael discusses:
How the shift in IT and telecom needs has diversified labor sourcing strategies
Why it’s better to adapt to move from a fixed expense structure to a variable expense structure
How Field Nation’s data insights are helping its customers increase their service capabilities to expand their growth
Wael Mohammed is the Executive VP of Product Management at Field Nation.He has a passion for identifying innovative concepts and transforming them into viable market solutions. With 25+ years of experience that span several industries across the B2B and B2C spectrum, Wael enjoys inspiring, mobilizing, and leading Product and cross-functional teams to deliver innovative technology products that make significant market impact.
With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical labor as a fast, convenient cost-cutting option has risen.
In this episode, Michael Israel sits down with Mynul Khan, CEO of Field Nation, to discuss his company and how it has been able to meet the demand for technical labor, manage macroeconomic obstacles and reduce overall costs for companies.
Michael and Mynul discuss:
What the impetus was for founding Field Nation
How Field Nation got into the overall field service landscape
How Field Nation is helping businesses through this inflationary period
Mynul Khan is the founder and CEO of Field Nation. Khan graduated from St. Cloud State University, where he developed an affinity for business start-ups. After selling his first venture, Khan launched Minneapolis-based Field Nation in 2008, when he identified the emerging contingent workforce trend.
Field Nation is not Mynul Khan’s first startup, but it is the one into which he has poured all of who he is. Mynul is the Founder and CEO of Field Nation; the leading online work marketplace for connecting people to get work done. His programming and data analyst background, as well as a honed “growth hacking” business acumen, combine in the form of a humble and soft-spoken man who is uniquely driven.
There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses.
One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM.
Michael Israel and the Zuper team take the show on the road to Boston for the Hubspot Inbound 2022 Conference in this episode. He gives us a sneak peek into the events and discussions at this conference and shares the highlights of Zuper’s partnership with HubSpot.
Michael discusses:
Zuper’s integration with HubSpot
The conference that led him to join the Zuper team
The speakers and events at the Inbound 2022 conference
His experience visiting Boston now as a former resident of the city
