Tag: Customer Experience

FEATURE
Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22)

Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22)

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Collaborative partnerships have the power to revolutionize the way you build a unified customer experience.

In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown from six to over sixty partners.

Sai and Rob emphasize the value of creating a synergistic partner ecosystem and identifying the right platform and solutions to achieve this goal. In addition, they share the key benefits and takeaways that a potential partner will reap from the collaboration.

Sai and Rob discuss:

  • How the Zuper Partner channel evolved over the past year
  • How Zuper is creating a synergistic partner ecosystem
  • The three-pronged approach to the partner model at Zuper – referral, reseller, and solutions partnership
  • The significance of identifying the right platform and solutions to create a synergistic partnership with the partners
  • And so much more

Resources:

Connect with Sai Padmarajen:

Connect with Rob Freedman:

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FEATURE
Field Nation: Cutting Labor Costs In The Market with Mynul Khan (Ep. 15)

Field Nation: Cutting Labor Costs In The Market with Mynul Khan (Ep. 15)

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With the change in consumer expectations, there is a substantial investment in IT and telecom infrastructure to support the digital customer experience. As a result, the demand for skilled technical labor as a fast, convenient cost-cutting option has risen.

In this episode, Michael Israel sits down with Mynul Khan, CEO of Field Nation, to discuss his company and how it has been able to meet the demand for technical labor, manage macroeconomic obstacles and reduce overall costs for companies.

Michael and Mynul discuss:

  • What the impetus was for founding Field Nation
  • How Field Nation got into the overall field service landscape
  • How Field Nation is helping businesses through this inflationary period
  • The trends Mynul sees for field services in 2023
  • And more

Resources:

Connect with Mynul Khan:

Connect with Michael Israel: 

About Mynul Khan: 

Mynul Khan is the founder and CEO of Field Nation. Khan graduated from St. Cloud State University, where he developed an affinity for business start-ups. After selling his first venture, Khan launched Minneapolis-based Field Nation in 2008, when he identified the emerging contingent workforce trend.

Field Nation is not Mynul Khan’s first startup, but it is the one into which he has poured all of who he is. Mynul is the Founder and CEO of Field Nation; the leading online work marketplace for connecting people to get work done. His programming and data analyst background, as well as a honed “growth hacking” business acumen, combine in the form of a humble and soft-spoken man who is uniquely driven.

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FEATURE
Zuper, Empowering Field Teams To Collaborate Effortlessly with Anand Subbaraj (Ep. 1)

Zuper, Empowering Field Teams To Collaborate Effortlessly with Anand Subbaraj (Ep. 1)

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Every great business starts with a hurdle. And Zuper is no different.

In this inaugural episode of Zuper FM – Field Service, Your Way, Michael Israel welcomes Anand Subbaraj, CEO and founder of Zuper. Anand shares everything you need to know about him while unveiling Zuper’s story, vision, and mission as they work towards building technology solutions to help organizations provide exceptional customer experience. 

Michael and Anand discuss: 

  • The refrigerator experience that led to the founding of Zuper
  • Zuper’s market differentiator
  • The mission that guides Zuper
  • Ways Zuper differentiates from the other industry leaders
  • Wisdom words for others within the field of service-based business
  • And more!

Resources:

Connect with Michael Israel: 

Connect with Anand Subbaraj:

About our Guest: 

Before joining Zuper as CEO in July 2020, Anand Subbaraj came from a 13-year career at Microsoft, and before that, he spent five years at Tata Consultancy Services. Throughout his time living in Seattle, Anand worked with many large enterprise customers and helped organizations to take control of their digital transformation journey. At Microsoft, he was the head of product in one of the fastest-growing Azure Data services and led the innovation in big data integration in Azure.



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