Streamlining Field Service Operations with Mark Scharaga (Ep. 31)
In field service, staying ahead means embracing innovation and strategic partnerships.
How can a company streamline operations and enhance processes? What role does technology play in transforming service delivery?
In this episode, Michael Israel hosts Mark Scharaga, the Founder and CEO of Sora Partners, to explore the journey of his company in field service management and the pivotal role that Zuper played in revolutionizing their services. Mark touches on the challenges encountered during implementation and the triumphs that followed.
Mark discusses:
- The founding of Sora Partners and its role as an implementation and managed service provider for point-of-sale systems
- The integration and benefits of using Zuper software to streamline Sora Partners’ operations
- The impact of technology on improving efficiency and customer satisfaction in field services
- The future growth plans of Sora Partners and the anticipated expansion of their technician team
- And more!
Resources:
Connect with Mark Scharaga:
- LinkedIn: Mark Scharaga
- Website: Sora Partners
- (310) 734-2572
Connect with Michael Israel:
About Mark Scharaga:
Mark Scharaga is quickly becoming a force in the technology service industry. Starting Sora Partners in 2020 in the height of the pandemic, the Company has tripled in size and revenue. It has grown revenue every month since January of 2021.
He leads the Company with a commitment to provide World Class services to the restaurant and cannabis industries. That goal resonates as the Company is known for providing highly skilled technology specialists, which leads to successful system implementation processes.
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