Tag Archives: Field Service Management

FEATURE

Predicting Field Service Management Business Market in 2023 (Ep. 20)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , ,

As we enter a new year, staying ahead of the curve and understanding the challenges and opportunities is essential to the field services business.

In this episode, we’re joined by Rob Freedman, Head of Growth at Zuper to explore the forecasted growth of the field service management market and the technology trends shaping the industry in 2023. 

Rob discusses everything from his latest article from outsourcing and the rise of contingent labor to the adoption of AI and automation.

Rob discusses:

  • The forecasted growth of the field service management market
  • The impact of outsourcing and the rise of contingent labor
  • Advantages of adopting AI and automation in field service management
  • How Zuper is navigating the future of field service management with technology solutions
  • And more

Resources:

Connect with Rob Freedman: 

About Rob: 

Rob Freedman is a marketing executive and consultant with over 15 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy! He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).

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FEATURE

Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , ,

Enhancing the customer service experience is really all about exceeding expectations. Going above and beyond for your customer leaves them feeling delighted and satisfied — ultimately building the customer Loyalty you want.

In this episode, we build on last week’s conversation about the concept of completed service work with executive coach and founder of The Nour Group, David Nour. 

David Nour and Michael Israel expand on completed service work and the activities involved in delivering an effective customer service experience that leaves a positive impact on customers.

David and Michael discuss: 

  • How misaligned expectations can cause customer relationships to go bad
  • What “best of breeds” is and how it relates to completed service work
  • Why data has become the new renewable energy
  • The total completed service work ecosystem and what it entails
  • How to exceed expectations by adding value to your current customer service processes
  • And more

Resources:

Connect with Michael Israel: 

Connect with David Nour: 

About David Nour: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast. 

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.

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FEATURE

A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , , ,

Completed Service Work is a lot more than providing service to customers when things need fixing. It’s a very strategic aspect of the business if performed correctly can set your business apart from your competitors. 

In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group, Inc. and David Nour, the author of Relationship Economics® join Michael Israel. The trio discusses how completed service work elevates service professionals and businesses. They explain in detail the importance of using field service management to build meaningful relationships with customers. 

Michael & David discuss: 

  • How great completed service work can elevate your business above your competitors
  • The importance of having a mentor
  • How field service management helps build meaningful relationships with customers
  • Definitions of Net Promoter Score (NPS) and sentiment analysis 
  • How predictive data can be used as a leading driver of customer relationship
  • Different ways companies can empower their employees to go the extra mile for their customers
  • And more

Resources:

Connect with Michael Israel: 

Connect with Michael Blumberg:

Connect with David Nour: 

About Michael Blumberg:

Michael Blumberg is the President of Blumberg Advisory Group, Inc., a research and consulting firm in the field service industry. Michael’s firm provides clients with strategic guidance and tactical assistance for improving the overall profitability and quality of field service operations through procedural and systemic improvements and optimized service marketing strategies. Michael is a prolific author and frequent speaker at industry events and conferences.

About David Nour: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast. 

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.

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FEATURE

Live From the HubSpot Inbound Conference in Beantown (Ep. 12)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , , , ,

There is no doubt that HubSpot is one of the leading CRM platforms for scaling businesses. 

One of the main reasons HubSpot has managed to stay the course in a competitive industry is because of its ease of integration with many other solutions and applications such as Zuper FSM.

Michael Israel and the Zuper team take the show on the road to Boston for the Hubspot Inbound 2022 Conference in this episode. He gives us a sneak peek into the events and discussions at this conference and shares the highlights of Zuper’s partnership with HubSpot.

Michael discusses: 

  • Zuper’s integration with HubSpot
  • The conference that led him to join the Zuper team
  • The speakers and events at the Inbound 2022 conference
  • His experience visiting Boston now as a former resident of the city
  • And more

Resources:

Connect with Michael Israel:

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FEATURE

Gearing Up for the Fourth Industrial Revolution with Wajid Zakir (Ep. 11)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , ,

Did you know that we’re currently in the midst of our Fourth Industrial Revolution?

The Fourth Industrial Revolution is a period of rapid transformation across industries, societies, and nations. Technology, connectivity, and automation have been at the forefront of this revolution.

In this episode, We make a virtual stop in the UAE to speak with Wajid Zakir, Co-Founder and Director of Quiz Infomatics. He discusses how the UAE is gearing up to lead the Fourth Industrial Revolution, some challenges businesses face when transitioning from traditional to digital, and strategies to overcome them. 

Wajid discusses: 

  • The three initiatives driving the Fourth Industrial Revolution in the UAE
  • Five strategies for successful digital transformation
  • COVID’s impact on technology adoption in the UAE
  • How companies could grow in a competitive market with digital initiatives
  • The need for education in field management tools and their implementation in every industry
  • And more!

Resources:

Connect with Michael Israel: 

Connect with Wajid Zakir

About our Guest: 

Wajid Zakir works with clients to help them transform their way of doing business. He uses technology to enhance customer experience, improve business processes, optimize costs, and maximize the use of tech opportunities.

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FEATURE

Streamlining Services in the Landscaping Industry with Ben Souva and Jacob Krum (Ep. 10)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , ,

The best businesses are created when you’ve identified a problem that needs solving. Our guests this week found their niche in the landscaping market as a result of their own frustrating experiences. 

In this episode, Ben Souva and Jacob Krum, the founders of Trim Landscaping, join Michael Israel to discuss the circumstances that made them start a landscaping business. They explain the usefulness of different technologies in solving the operational inefficiencies and business challenges that were getting in the way of achieving their goals. 

Ben and Jacob address: 

  • How they reinvented and modernized the way landscapers operate and manage their businesses
  • Their journey of how they started vs. where they are now 
  • What to look for in a technology partner that helps with scaling your business
  • And more

Resources:

Connect with Michael Israel: 

Connect with Ben Souva and Jacob Krum:

About Ben Souva:

When it comes to growth and development strategies, Ben Souva never fails to bring his innovative approach to the table.

Ben used his extensive business development experience to develop new solutions for the back-end operations of his local landscaping business. Within one year of implementing Saas and Enterprise strategies, he saw business revenue increase by over five times its yearly average.

Today, Ben is proud to help landscapers around the country improve their operations, grow their revenues, and find success doing what they do best!

About Jacob Krum: 

Jacob Krum is a true magician in the world of business. A proven, passionate entrepreneur with an innate and unique ability to quickly assess and advise on growth strategies, Krum has demonstrated his expertise throughout his career by rapidly scaling multiple businesses from zero to over $650K MRR in as little as one year.

Combining his love for real estate with his drive to grow ventures, Krum is the owner and operator of Nvest realty. This firm identifies, targets, and purchases residential properties in the Phoenix metro area to renovate into profitable vacation rentals. Since its inception, Nvest has hosted more than 600 groups at Nvest branded assets. Forward-thinking and synergy-focused, Nvest added a burgeoning landscaping business to its portfolio in 2020 and has increased its gross revenue by more than 1,300% in its first year.



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FEATURE

Completed Service Work and Its Value in Field Services with David Nour (Ep. 9)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , ,

You’ve probably heard of a popular management principle called Completed Staff Work. Completed Service Work is an evolution of this concept of doing everything thoroughly and anticipating next steps to the world of field service management.

Did you know there is more to completed service work than simply fixing a customer’s problem? 

In this episode, Michael Israel talks to David Nour, the author of Relationship Economics® about how completed service work elevates the service professionals, their impact on the businesses, and the need for a more strategic conversation around services than taking a transactional approach.

Michael and David discuss: 

  • The concept of “Completed Service Work” and its relevance to field services 
  • How companies like Uber, Pizza Hut, Lyft have changed the expectations of consumers and businesses at large
  • How and when does a customer’s relationship begin with a business
  • The importance of being responsive and proactive in building customer relationships 
  • And more

Resources:

Connect with Michael Israel: 

Connect with David Nour: 

About Our Guest: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast. 

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.



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FEATURE

Inflation’s Impact on the Field Service Industry with Michael Blumberg (Ep. 6)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , , ,

Before March 2020, the word inflation was considered taboo. Fast forward two years, inflation has seeped into every aspect of our lives. 

So, has inflation impacted the field service management industry, too? 

Sure it has. 

In this episode, Michael Blumberg, the President and CEO of Blumberg Advisory Group Inc, joins Michael Israel to unveil how inflation has impacted the field service industry. Michael explores ways technological solutions can assist companies and details ways field professionals can prepare for increased costs.

Michael discusses: 

  • Some of the biggest challenges in the field service arena
  • How field service professionals can mitigate supply chain issues and prepare for rising fuel costs 
  • Ways field service companies can recruit and retain top talent
  • What you should know about the Great Resignation
  • And more!

Resources:

Connect with Michael Israel: 

Connect with Michael Blumberg:

About Our Guest:

Michael Blumberg is the President of Blumberg Advisory Group, Inc., a research and consulting firm in the field service industry. Michael’s firm provides clients with strategic guidance and tactical assistance for improving the overall profitability and quality of field service operations through procedural and systemic improvements and optimized service marketing strategies. Michael is a prolific author and frequent speaker at industry events and conferences.



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FEATURE

The Value of Technology & Relationships in Field Service Management (Ep. 5)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , , , ,

How much do you know about technology in the field service management industry? 

How much do you care about human connection and maintaining relationships as a field service management professional?

In this episode, Michael Israel interviews David Nour, the CEO of The Nour Group. David highlights his career in field service management while unveiling everything you need to know about technology and the importance of nurturing relationships as a field service management expert. 

David discusses: 

  • The importance of strategic relationships 
  • Relationship economics and its benefits to business leaders
  • The pros and cons of technology in the field service management arena
  • Ways to get people and businesses to buy into change
  • The role his books have played in his career 
  • Wisdom words for business leaders
  • And more!

Resources:

Connect with Michael Israel: 

Connect with David Nour: 

About our Guest: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders. He is an adjunct professor at the Goizueta Business School at Emory University and was named to the Global Gurus Top 30 Leadership Professionals and the Thinkers 50 Radar Class of 2021 lists. A Forbes Leadership contributor on the Future of Work and an Inc. contributor on Relationship Economics, Nour’s unique insights have been featured in various prominent publications, including The Harvard Business Review, The Wall Street Journal, The New York Times, Fast Company, Huffington Post Business, Entrepreneur, and Knowledge@Wharton. He’s also the host of the popular Curve Benders podcast.

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family. 



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FEATURE

SEO Tips for Field Service Management Companies with Rob Freedman (Ep. 4)

Business Solutions, Customer Experience, Field Service Managment, Software, Startup, Technology Solutions, Uncategorized, Workforce Collaboration, , , , , , , , , ,

When you hear the acronym SEO — What is the first thing you think about? 

If you didn’t come up with search engine optimization, you’re not alone. In fact, a lot of field service management companies don’t really know what’s SEO and how it could benefit their business. 

This week, Rob Freedman, the head of growth at Zuper, sheds light on all things SEO. Rob provides best practices for field service management companies to implement SEO for their firm’s growth.

Rob discusses: 

  • The definition of search engine optimization (SEO) 
  • Why content is still king
  • The value of utilizing key phrases
  • The importance of quality over quantity when it comes to content
  • How using videos instead of  blogs is beneficial for SEO
  • And more!

Resources:

Connect with Rob Freedman: 

About Our Guest: 

Rob Freedman serves as the head of growth at Zuper. Rob is a marketing and revenue operations executive with nearly 20 years of experience. He loves growing brands, developing all-star teams, and helping people achieve their professional and personal goals. Rob is a frequent contributor to articles on digital marketing trends, team leadership, and branding. As if all that weren’t enough, he also has two daughters to keep him busy.

He spends his free time listening to music (he’s got eclectic tastes), traveling (he’s been everywhere from San Francisco to Kampala), reading books about the latest innovations in business, or drinking coffee (black).

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