Tag: Zuper

FEATURE
Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22)

Building a Unified Customer Experience: The Power of Collaborative Partnerships with Sai Padmarajen (Ep. 22)

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Collaborative partnerships have the power to revolutionize the way you build a unified customer experience.

In this episode, Sai Padmarajen, Head of Channel & Ecosystem Partnership, and Rob Freedman, Head of Growth, both from Zuper, share their insights on their partnership model’s three-pronged approach. They highlight the evolution of Zuper’s partner network, which has grown from six to over sixty partners.

Sai and Rob emphasize the value of creating a synergistic partner ecosystem and identifying the right platform and solutions to achieve this goal. In addition, they share the key benefits and takeaways that a potential partner will reap from the collaboration.

Sai and Rob discuss:

  • How the Zuper Partner channel evolved over the past year
  • How Zuper is creating a synergistic partner ecosystem
  • The three-pronged approach to the partner model at Zuper – referral, reseller, and solutions partnership
  • The significance of identifying the right platform and solutions to create a synergistic partnership with the partners
  • And so much more

Resources:

Connect with Sai Padmarajen:

Connect with Rob Freedman:

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FEATURE
Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19)

Triple Growth: How Zuper’s Platform Connected People and Improved Field Service Management in 2022 (Ep. 19)

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Zuper experienced substantial growth in 2022, tripling the number of users and new customers. 

In this episode, Michael Israel discusses all the attributes that added to the growth and value of Zuper’s service in connecting people digitally and the added functionality and enhancements they have put into their product. 

Michael shares the key elements that field the surge in growth, such as the ability to perform bulk actions and send notifications to many customers simultaneously.

Michael discusses:

  • The contributing factors to the strong growth Zuper experienced in 2022
  • The new service enhancements Zuper has put into the products
  • Some of the critical updates made to the platform in 2023 
  • The recent trends in field service systems
  • And more

Resources:

Connect with Michael Israel: 

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FEATURE
Investing in Field Service Technology with Kellan Carter (Ep. 2)

Investing in Field Service Technology with Kellan Carter (Ep. 2)

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What do venture capitalists and field service professionals have in common? 

They both have wondered why they should invest in software that aids the field service industry. 

In this episode, Michael Israel welcomes Kellan Carter, founding and general partner at FUSE. Together, they explain why investing in technology in the field service industry is a huge opportunity for investors and field service professionals alike.

Michael and Kellan discuss: 

  • The opportunity in the field service market
  • Reasons FUSE decided to invest in Zuper
  • How software can help field management professionals provide the best service
  • Why excellent customer service is integral, regardless of the industry
  • And more!

Resources:

Connect with Michael Israel: 

Connect with Kellan Carter: 

About Your Host:

Michael Israel is a Senior Management Executive and a lifelong expert in Field Service operations and software-related issues. He is proficient at identifying inefficiencies, developing new processes, and providing best practices, right solutions, and recommendations to meet clients’ technical and business objectives.

Michael is an analytical and goal-driven professional with broad-ranging experience in the Field Service ecosystem. Specifically in providing leadership, guidance, and key consultations regarding overall operations, sales and marketing activities, business systems analysis, and software implementation within the Field Service and customer service sector.

About Our Guest:

Kellan Carter is the founding and general partner of Fuse Venture Partners. Prior to launching Fuse Venture Partners, he joined Ignition as an associate in 2013 after several years of working in technology, investment banking, and finance. Fuse recently led the Series A funding round for Zuper and is a valued advisor on the Zuper board. 

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