Tag: Customer Satisfaction

FEATURE
Streamlining Field Service Operations with Mark Scharaga (Ep. 31)

Streamlining Field Service Operations with Mark Scharaga (Ep. 31)

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In field service, staying ahead means embracing innovation and strategic partnerships.

How can a company streamline operations and enhance processes? What role does technology play in transforming service delivery?

In this episode, Michael Israel hosts Mark Scharaga, the Founder and CEO of Sora Partners, to explore the journey of his company in field service management and the pivotal role that Zuper played in revolutionizing their services. Mark touches on the challenges encountered during implementation and the triumphs that followed.

Mark discusses:

  • The founding of Sora Partners and its role as an implementation and managed service provider for point-of-sale systems
  • The integration and benefits of using Zuper software to streamline Sora Partners’ operations
  • The impact of technology on improving efficiency and customer satisfaction in field services
  • The future growth plans of Sora Partners and the anticipated expansion of their technician team
  • And more!

Resources:

Connect with Mark Scharaga:

Connect with Michael Israel:

About Mark Scharaga:

Mark Scharaga is quickly becoming a force in the technology service industry. Starting Sora Partners in 2020 in the height of the pandemic, the Company has tripled in size and revenue. It has grown revenue every month since January of 2021. 

He leads the Company with a commitment to provide World Class services to the restaurant and cannabis industries. That goal resonates as the Company is known for providing highly skilled technology specialists, which leads to successful system implementation processes.

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FEATURE
The Power of Relationships in Field Service with David Nour (Ep. 21)

The Power of Relationships in Field Service with David Nour (Ep. 21)

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In this older episode of the Zuper FM podcast, we’re diving deep into Relationship Economics and its transformative power in the customer service and field service industries.

Join us as we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, in this enlightening episode. David sheds light on the pivotal role relationships play in business, emphasizing the importance of cultivating a customer-centric culture.

Don’t miss out on this opportunity to learn from one of the industry’s leading experts.

David and Michael discuss:

  • How relationship building is a critical skill that can be quantifiable and a strategic asset
  • Why focusing on fewer, deeper, authentic relationships that are mutually value-based is more important than having more contacts
  • Tips field service or customer service leaders can follow to create critical business relationships and be more disciplined and systematic in building and nurturing them
  • Effective relationship building and intentional long-term relationship development
  • And more

Resources:

Connect with David Nour: 

Connect with Michael Israel: 

About Our Guest: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders.  

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.

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Fixing Customers, Not Just Problems: The Art of Building Lasting Relationships with Gaven Fahl (Ep. 24)

Fixing Customers, Not Just Problems: The Art of Building Lasting Relationships with Gaven Fahl (Ep. 24)

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“You can’t have a reasonable conversation during a fire or even when there’s a lot of smoke around.”

In this episode, Gaven Fahl, Director of the Critical Accounts Program at Hewlett Packard Enterprise joins us to talk about building proactive customer relationships and maintaining them.

With 12 years under her belt at Hewlett Packard Enterprise and as the founder of the Critical Accounts Program, she’s got a wealth of experience in building long-lasting relationships with customers beyond just fixing their technical issues. 

Gaven shares her insights into the art of nurturing successful customer relationships and offers practical tips that will undoubtedly revolutionize your approach to customer service and help your business thrive. 

Gaven and Michael discuss:

  • The critical role of customer relationships in business success
  • How to align customer expectations to avoid miscommunication and dissatisfaction
  • Effective techniques for rebuilding strained relationships and restoring trust
  • Proactive strategies for maintaining and nurturing customer relationships for long-term growth
  • The three crucial steps to rebuilding customer relationships
  • And more!

Resources:

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Connect with Michael Israel:

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