Month: May 2024

FEATURE
How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)

How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)

By |

Whether you’re navigating change in your field service operations or implementing new technology, this episode offers practical guidance and actionable strategies to ensure success.

Join Michael Israel as he delves into this critical topic alongside Vanessa Hunt, founder of Vanessa Hunt Consulting. Together, they share invaluable insights on user adoption and the challenges faced by field service users.

Tune in to gain insights from industry experts and elevate your approach to change management!

Vanessa and Michael discuss:

  • Change management in the context of field service and implementing field service technology
  • Challenges faced by field service users who primarily use mobile devices
  • Importance of understanding the perspective of field service engineers
  • Benefits of mobile apps for field technicians
  • Essential steps for successfully implementing change management and ensuring sustained adoption
  • And more

Resources:

Connect with Vanessa Hunt:

Connect with Michael Israel:

About our Guest:

Vanessa Hunt worked as an independent CRM Consultant from 2006, before establishing Vanessa Hunt Consulting Ltd in January 2010. She’s held training and management positions in software organisations and consultancies such as Maximizer Software Ltd, McAfee, Detica and CSC Computer Sciences. With over twenty years’ experience in training, marketing and CRM implementation, she’s dedicated to sourcing the best Marketing Automation, CRM and ERP solutions for her clients. Vanessa is a keen linguist, fluent in English, French, German and Italian. She’s worked on many CRM training projects, delivering training across Europe in multiple languages. Vanessa loves hiking and bikepacking in the mountains. She lives near the Chilterns with her husband and athletic cat.

 

Podcast: Play in new window | Download | Embed

Subscribe: RSS | More

FEATURE
Unlocking Efficiency in Field Services by Leveraging Technology with Omer Menashe (Ep. 29)

Unlocking Efficiency in Field Services by Leveraging Technology with Omer Menashe (Ep. 29)

By |

Have you ever wondered how technology can help you manage field service and improve expense tracking?

Michael Israel sits down with Omer Menashe, founder of Clyr and a pioneer in driving efficiency within field service operations through innovative automated expense management solutions. Join us as we explore how Clyr’s integration with Zuper is revolutionizing the way field service professionals manage expenses, save time, and elevate customer experiences.

Michael and Omer discuss:

  • Unlocking the power of automating expense management for field service companies.
  • The seamless integration of Clyr with Zuper’s robust field service management platform.
  • Real-life benefits and significant time savings experienced by field service teams.
  • Strategies for field service companies to transition from manual to automated expense management.
  • And more

Resources:

Connect with Omer Menashe:

Connect with Michael Israel:

 Linkedin: Michael Israel

Podcast: Play in new window | Download | Embed

Subscribe: RSS | More

FEATURE
The Power of Relationships in Field Service with David Nour (Ep. 21)

The Power of Relationships in Field Service with David Nour (Ep. 21)

By |

In this older episode of the Zuper FM podcast, we’re diving deep into Relationship Economics and its transformative power in the customer service and field service industries.

Join us as we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, in this enlightening episode. David sheds light on the pivotal role relationships play in business, emphasizing the importance of cultivating a customer-centric culture.

Don’t miss out on this opportunity to learn from one of the industry’s leading experts.

David and Michael discuss:

  • How relationship building is a critical skill that can be quantifiable and a strategic asset
  • Why focusing on fewer, deeper, authentic relationships that are mutually value-based is more important than having more contacts
  • Tips field service or customer service leaders can follow to create critical business relationships and be more disciplined and systematic in building and nurturing them
  • Effective relationship building and intentional long-term relationship development
  • And more

Resources:

Connect with David Nour: 

Connect with Michael Israel: 

About Our Guest: 

A senior leadership/board advisor, educator, executive coach, and bestselling author, David Nour is internationally recognized as the leading expert on applications of strategic relationships in profitable growth, sustained innovation, and lasting change. The author of eleven books, including bestsellers Relationship Economics® (Wiley) – forthcoming in its 3rd edition, Co-Create (St. Martin’s Press), and Curve Benders (Wiley, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders.  

Born in Iran, Nour immigrated to the U.S. as a teenager with $100, limited family ties, and no fluency in English. He graduated from Georgia State University with a bachelor’s degree in business management and went on to earn an Executive MBA from the Goizueta Business School at Emory University. He resides in Atlanta, GA, with his family.

Podcast: Play in new window | Download | Embed

Subscribe: RSS | More

Archives

Categories